bf99's Privacy Policy

Your personal information is very important to us. bf99 collects and protects your data with complete transparency.

Last Updated: January 2026

This privacy policy applies to all users of the bf99 platform. By reading it, you will learn what information we collect, why we collect it, and how we keep it secure.

1. Introduction

bf99 is a safe and reliable online gaming platform operated for users in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy describes in detail how bf99 collects, processes, stores, and protects your personal information.

By creating an account or using the platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy may be updated from time to time. For any significant changes, bf99 will notify you by email or through the platform. The date of the most recent change will be noted at the top of the page.

2. What Information We Collect

bf99 collects only the information necessary to provide you with safe and smooth service. The information we collect falls into the following categories:

2.1 Personal Identity Information

  • Full name and date of birth (for age verification — only those aged 21 or above may create an account)
  • Valid email address
  • Mobile number
  • National ID card or passport details (when identity verification is required)
  • Current address

2.2 Financial Information

  • bKash, Nagad, or Rocket mobile banking account numbers
  • Bank account details (for bank transfers)
  • Deposit and withdrawal transaction history
  • Bonus usage and wagering records

2.3 Technical and Usage Information

  • IP address and device identification details
  • Browser type and version
  • Operating system
  • Time spent on the platform, pages visited, and click patterns
  • Information collected through cookies and similar tracking technologies
  • Records of communication with customer support

3. Purpose of Data Collection

bf99 uses your information for specific and legitimate purposes. Each purpose is described in detail below:

3.1 Account Management and Identity Verification

To keep your account secure and ensure that only you can access it, bf99 conducts identity verification processes. This helps prevent fraud and unauthorized use.

3.2 Financial Transaction Processing

Financial information is needed to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. bf99 uses this information to process a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

3.3 Providing Customer Support

Your account and transaction information is used to provide effective customer support through 24/7 live chat and email ([email protected]).

3.4 Platform Improvement and Personalization

Usage information is analyzed to enrich the user experience and customize the platform's services according to your preferences.

3.5 Legal Compliance

Certain information is retained to prevent money laundering, detect fraud, and comply with applicable legal requirements.

4. Data Security Measures

bf99 uses industry-standard security technology to protect your personal and financial information. The key components of our security measures are as follows:

4.1 SSL Encryption

SSL (Secure Socket Layer) encryption is active on all pages of bf99. As a result, all data exchanged between your browser and our servers is encrypted and unreadable to third parties.

4.2 Data Encryption

Stored sensitive information, such as passwords and financial data, is secured with strong encryption algorithms. Passwords are never stored in plain text — only encrypted hashes are stored.

4.3 Access Controls

Among bf99's staff, only designated and authorized individuals can view user information. All access is logged and regularly audited.

4.4 Secure Infrastructure

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security testing.

5. Sharing Information with Third Parties

bf99 never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment processor. These processors are governed by their own privacy policies.

5.2 Technology Service Providers

We use various technology infrastructure services to operate the platform. These providers receive only the information necessary to carry out their designated functions and may not use that information for any other purpose.

5.3 Legal Authorities

bf99 may be required to disclose relevant information in response to a lawful order or request from a competent legal authority, or when needed to investigate fraud or criminal activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or other corporate restructuring of bf99, user information may be transferred to the successor entity, but the same protection standards of this policy will continue to apply.

6. Cookies and Tracking Technologies

bf99 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and remember user preferences. Disabling these cookies will prevent the platform from functioning properly.

6.2 Performance Cookies

These cookies help us understand how users interact with the platform. Page load times, error reports, and information about the most visited sections are collected to improve the platform.

6.3 Managing Cookies

You can disable cookies through your browser settings. However, please note that disabling certain cookies may cause some features of bf99 to not work properly.

7. Data Retention Period

bf99 retains your information only for as long as it is necessary or legally required.

  • Active account data: retained for as long as the account remains active.
  • Data for inactive or closed accounts: may be retained for up to five years for legal compliance and dispute resolution purposes.
  • Financial transaction records: retained for the period specified by applicable financial regulations.
  • Customer support chat and email records: retained for a set period for quality control and dispute resolution purposes.

Once the designated retention period ends, your information is securely deleted or anonymised.

8. Your Rights

As a user of bf99, you have the following rights regarding your own information:

8.1 Right to Access

You can find out at any time what information bf99 holds about you. To make this request, email [email protected].

8.2 Right to Rectification

If there is any incorrect information in your profile, you may request that it be corrected. Keeping personal information accurate is important for safe service.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information subject to legal obligations may not be immediately erasable.

8.4 Right to Object to Processing

You have the right to object to the use of your information for certain purposes, particularly in the case of marketing communications.

8.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact bf99's customer support team by email at [email protected]. Your request will be processed as quickly as possible after your identity has been verified.

9. Protection of Minor Users

bf99 is always committed to responsible gaming. Our platform is for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

If we receive evidence that a minor has created an account, that account will be suspended immediately and the associated information will be deleted. If you have any information about this, please contact [email protected].

10. International Data Transfers

bf99 primarily serves the Bangladesh market. However, our server infrastructure may be located in various countries. Where your information is transferred outside Bangladesh, bf99 ensures that:

  • Adequate data protection laws or measures are in place in the destination country.
  • A Data Processing Agreement (DPA) has been signed with the third-party service provider.
  • Transferred information is processed while maintaining the same protection standards set out in this policy.

11. Data Breach Management

If bf99's data security measures are breached for any reason and your information is put at risk, we will:

  • Notify affected users as quickly as possible after the incident is identified.
  • Provide clear information about the nature of the breach, its potential impact, and the remedial measures taken.
  • Take the necessary technical and organizational steps to prevent recurrence.
  • Notify the relevant authorities in accordance with applicable legal requirements.

12. Policy Changes and Updates

bf99 may revise this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, a notice will be sent to your registered email address.
  • A notification may be displayed when you log in to your account.

Continued use of the platform after a policy update will be considered as your agreement to the new terms. Therefore, it is recommended that you review this page regularly.

13. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact bf99's customer support team:

We take your complaints seriously and will try to resolve them as quickly as possible. Every request will be carefully processed after your identity has been verified.

Play safely at bf99

Enjoy a world-class gaming experience while your privacy stays protected.

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